Morvero — Terms & Conditions

v1.0 — Effective date: 2026-07-05

These Terms & Conditions (the "Agreement") govern access to and use of the Morvero feedback and product-usage analytics platform (the "Service") provided by [Morvero legal entity name, registered address, registry/MERSİS number] ("Morvero", "we", "us"). By creating a workspace, clicking to accept these terms, or using the Service, the entity you represent ("Customer", "you") agrees to this Agreement. The Service is offered to businesses only; the person accepting represents that they are authorized to bind the Customer.

1. Definitions

• "Workspace" — the Customer's tenant within the Service, created at signup.
• "Authorized User" — an individual the Customer invites into its Workspace (owner, admin, member, or viewer roles).
• "Visitor" — an end user of the Customer's own websites or applications on which the Customer installs the Widget. Visitors are users of the Customer's products, not of Morvero.
• "Widget" — the embeddable JavaScript feedback and usage-tracking component (widget.js) served by Morvero.
• "Account Data" — data relating to the Customer and its Authorized Users: work email addresses, names, roles, authentication credentials (passkey public keys), session and audit records, plan and billing records.
• "Visitor Data" — data the Widget collects from Visitors on the Customer's behalf: an anonymous randomly generated visitor identifier, pageview and function-usage events (page path, page title, timestamp), ratings, NPS scores, free-text feedback comments, and — only where the Visitor opts in per submission — a screenshot and/or scrubbed form values.
• "Customer Data" — Visitor Data plus the Customer's configurations, tags, triage decisions, backlog items and other content the Customer submits to its Workspace. Customer Data excludes Account Data and Usage Statistics.
• "Usage Statistics" — aggregated or de-identified data derived from operation of the Service that does not identify the Customer, any Authorized User, or any Visitor.
• "AI Features" — the optional theme-summary and backlog-suggestion features described in Section 7.
• "Subprocessor" — a third party engaged by Morvero to process Customer Data or Account Data in providing the Service.
• "Documentation" — the product documentation published at /docs.html.

2. Account registration and email verification

1. To create a Workspace you must provide a company name and a valid work email address. Access is granted only after the email address is verified via a single-use emailed sign-in link; nothing in the Workspace is accessible before verification.
2. Authentication is passwordless (single-use email links, passkeys, and — on Enterprise plans — SAML SSO). You are responsible for maintaining control of the email accounts, passkeys and identity provider used to access your Workspace, and for all activity of your Authorized Users.
3. You must provide accurate registration information and keep it current. You must not register using an email address you do not control, impersonate another person or entity, or create Workspaces by automated means.
4. The Workspace owner controls governance functions (team membership, plan, privacy settings, data retention, platform-support access grants). Deactivating an Authorized User ends their sessions immediately.

3. Acceptable use

You must not, and must not permit any Authorized User or third party to:

• use the Service in violation of applicable law, including data-protection, consumer-protection and export-control laws;
• install the Widget on websites or applications directed at children, or on pages where its operation would collect special categories of personal data (e.g. health, biometric, financial-account data) without the safeguards required by applicable law;
• use the Service to collect Visitor personal data beyond what the Widget is designed to collect — in particular, you must not prompt, instruct or incentivize Visitors to type names, contact details, credentials, payment data or other personal data into feedback comments, and you must not attempt to re-identify Visitors;
• circumvent or probe security or abuse protections (signed submission tokens, rate limits, domain allowlists, payload validation), or interfere with the Service or other tenants;
• reverse-engineer, copy, modify or create derivative works of the Service except to the extent permitted by mandatory law;
• resell, sublicense or provide the Service to third parties as a service bureau, except that you may of course deploy the Widget on your own products, including products you operate for your own clients under your own agreements;
• submit unlawful, infringing or malicious content, or upload malware.

You are responsible for making the disclosures and obtaining any consents required by law in connection with your use of the Widget on your properties, including publishing your own privacy notice covering the Widget's data collection and honoring Visitor rights (Section 8). Morvero may suspend a Workspace or individual product key for material breach of this Section, with notice where practicable.

4. Plans, fees and changes

1. Plans. The Service is offered on a Starter plan (free), a Growth plan (currently USD 99 per month), and an Enterprise plan (custom, sales-assisted). Plan limits (products, seats, sampling rates, features) are described at /#pricing and enforced by the Service.
2. Beta billing notice. The Service is currently in beta and billing is simulated: no payment method is collected and no charges are made, including on the Growth plan. Before Morvero begins charging fees, Morvero will give you at least [30] days' notice, and paid features will not be charged retroactively. Continued use of a paid plan after billing activation and notice constitutes agreement to the then-communicated fees; you may downgrade to Starter at any time instead.
3. Changes. Once live billing begins, Morvero may change prices or plan structures with at least [30] days' prior notice, effective from your next billing cycle. Fees are exclusive of taxes; you are responsible for applicable VAT/KDV, withholding or similar taxes, other than taxes on Morvero's income.
4. Downgrades and limit enforcement. If you exceed the limits of your plan (including after a downgrade), the Service will block the excess with an upgrade message rather than deleting data, but Morvero may require you to bring usage within plan limits.

5. Customer Data — ownership and license

1. You own your data. As between the parties, the Customer owns all Customer Data, including all Visitor feedback, ratings, attachments, analytics events and backlog content in its Workspace.
2. License to Morvero. You grant Morvero a non-exclusive, worldwide license to host, process, transmit and display Customer Data solely (i) to provide, secure and support the Service, (ii) as instructed by you through the Service's settings and features (e.g. exporting an item to your Jira or Azure DevOps instance), and (iii) as required by law.
3. Usage Statistics. Morvero may generate and use Usage Statistics to operate, benchmark and improve the Service, provided they do not identify the Customer, any Authorized User or any Visitor and cannot reasonably be re-identified.
4. Export. You may export your Workspace data as JSON at any time (Settings → Data & privacy), and may export or erase all data tied to an individual Visitor identifier using the in-product Visitor data rights tools.
5. Retention. You control the retention period for raw Visitor Data (30–730 days); older raw data is purged automatically. You are responsible for choosing a retention period consistent with your own legal obligations.

6. Third-party integrations you connect

If you connect your own Atlassian Jira Cloud or Microsoft Azure DevOps instance, Morvero will transmit the feedback and backlog content you choose to export to your instance, using credentials you supply. Those services are governed by your own agreements with their providers; Morvero acts on your instruction and is not responsible for them. You are responsible for keeping the supplied credentials appropriately scoped and current.

7. AI Features

1. What they do. On Growth and Enterprise plans, and only where the Morvero deployment is configured with an AI provider, the Service can cluster feedback into themes and propose backlog items (with citations to the underlying feedback). AI output is assistive only: it may be inaccurate, incomplete or biased, and nothing enters your backlog or your issue tracker until a person in your Workspace reviews and accepts it. You must review AI output against the underlying feedback before acting on it.
2. Data sent to model providers. AI Features send only feedback ratings, page paths and comment text to the model provider. Screenshots and form-value attachments are never sent to any AI provider.
3. Model providers as Subprocessors. Morvero uses Anthropic, PBC and/or OpenAI, L.L.C. (both United States) as Subprocessors for AI Features. Per their respective API terms, API inputs and outputs are [not used to train their models by default — verify current provider terms before publication]. If you do not want feedback text processed by these providers, do not use the AI Features; [Enterprise: AI Features can be disabled at the workspace level on request].
4. No professional advice. AI output is not legal, financial or other professional advice.

8. Data protection — roles of the parties

1. Account Data. Morvero is the data controller (KVKK: veri sorumlusu) of Account Data. Its processing is described in the Privacy Policy, which also contains the KVKK aydınlatma metni.
2. Visitor Data. For Visitor Data collected through the Widget on the Customer's properties, the Customer is the data controller and Morvero is a data processor (KVKK: veri işleyen) acting on the Customer's documented instructions, which include the Customer's configuration of the Service (sampling rate, retention period, allowed domains, integrations, erasure and export actions).
3. Customer responsibilities. As controller of Visitor Data, you are responsible for: having a lawful basis for the collection; providing your Visitors with a privacy notice covering the Widget; complying with cookie/terminal-equipment storage rules applicable to the Widget's localStorage identifier in your jurisdictions; and responding to Visitor data-subject requests (the Service provides export and erasure by visitor ID for this purpose).
4. Morvero responsibilities. Morvero will process Visitor Data only to provide the Service; implement appropriate technical and organizational measures (see Documentation, "Security & abuse protection"); assist you with data-subject requests via the in-product tools; delete or return Visitor Data on termination per Section 11; and impose data-protection obligations on Subprocessors.
5. DPA. A Data Processing Addendum (including the Subprocessor list and, where applicable, cross-border transfer safeguards) is available [for Enterprise customers / to all customers on request — a standard DPA incorporated by reference is recommended before EU launch] and, once executed or incorporated, forms part of this Agreement and prevails over it for data-protection matters.
6. Subprocessors. The current Subprocessors are listed in the Privacy Policy. Morvero will provide notice of new Subprocessors [mechanism: subprocessor page + email notice, with objection right for Enterprise].

9. Service availability; beta disclaimer

1. The Service is provided on an "as is" and "as available" basis during the beta period. To the maximum extent permitted by law, Morvero disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
2. No SLA applies except as expressly agreed in a signed Enterprise agreement. Morvero may perform maintenance and may modify or discontinue beta features with reasonable notice.
3. Analytics figures are statistical signals, not guarantees of accuracy or completeness (e.g. Visitors using Do Not Track / Global Privacy Control are, by design, not tracked).

10. Intellectual property

1. Morvero and its licensors retain all rights, title and interest in the Service, the Widget, the Documentation and all related IP. No rights are granted except as expressly stated in this Agreement.
2. If you give Morvero suggestions or feedback about the Service itself, Morvero may use them without restriction or obligation.
3. Neither party may use the other's names or logos without prior written consent, except that Morvero may identify the Customer as a customer [with consent / unless the Customer opts out — decide]. On applicable plans a "Morvero" badge appears on shared dashboards unless disabled per plan features.

11. Term, termination, and data export / deletion on termination

1. Term. This Agreement applies from Workspace creation until terminated.
2. Termination for convenience. You may stop using the Service and request Workspace deletion at any time. Morvero may terminate free (Starter) Workspaces on [30] days' notice and, once billing is live, paid plans at the end of a billing period on [30] days' notice.
3. Termination for cause. Either party may terminate for material breach uncured within [15] days of notice. Morvero may suspend immediately for security incidents, unlawful use, or abuse of the collection endpoints.
4. Effect. For [30] days after termination you may export your Workspace data (JSON export). After that window, Morvero will delete Customer Data and deactivate product keys within [60] days, except for backups on rolling deletion cycles and records Morvero must retain by law (e.g. audit and billing records). Sections 5.3, 10, 11.4, 12, 13 and 15 survive termination.

12. Limitation of liability

1. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues, goodwill or data (other than a party's obligations to protect data under Section 8), even if advised of the possibility.
2. Each party's total aggregate liability under this Agreement is capped at the fees actually paid by the Customer in the 12 months preceding the event giving rise to liability or, where no fees have been paid (including during the simulated-billing beta and on the Starter plan), USD [100].
3. Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable law, including liability for willful misconduct or gross negligence [note for counsel: under Turkish law, TBK art. 115–116, exclusions for gross negligence are invalid — align final text with the chosen governing law].

13. Indemnity

You will defend and indemnify Morvero against third-party claims arising from (i) Customer Data, (ii) your deployment of the Widget on your properties without required notices or consents, or (iii) your breach of Section 3, in each case except to the extent caused by Morvero's breach of this Agreement. [Optional reciprocal IP indemnity from Morvero for Enterprise — decide.]

14. Modifications to these terms

Morvero may update this Agreement. For material changes, Morvero will give at least [30] days' advance notice by email to Workspace owners and/or an in-product notice, and will update the version string and effective date at the top of this page. Continued use of the Service after the effective date constitutes acceptance; if you do not agree, you must stop using the Service and may export your data per Section 11.4. Each Workspace's acceptance of a given version is recorded with a timestamp.

15. Governing law and disputes

This Agreement is governed by the laws of [Türkiye / to be determined], and the courts of [Istanbul (Çağlayan) courthouse and enforcement offices / to be determined] have exclusive jurisdiction, without regard to conflict-of-laws rules and excluding the CISG.

16. General

• Notices — to Morvero at [legal@morvero.example]; to the Customer at the owner's registered email. Notices are deemed received when sent, absent a bounce.
• Assignment — neither party may assign without consent, except to an affiliate or in a merger/asset sale, with notice.
• Force majeure — neither party is liable for delay or failure caused by events beyond its reasonable control.
• Entire agreement; severability; no waiver — this Agreement (with the Privacy Policy, DPA where applicable, and any signed Enterprise order) is the entire agreement; invalid provisions are severed; failure to enforce is not a waiver.
• Independent contractors — no partnership, agency or employment is created.